"Good Morning Nicole
Firstly, I would like to take this opportunity to state that I think you are the most efficient and coordinated team of people I have ever dealt with in my entire career. You have never, not once, set unrealistic expectations and neither have you been so vague that a person gets the feeling that you are incapable of performing your duties.
I again then have to apologise for the way I have conducted myself at our first meeting, making the mistake of judging De Broglio based on my experience with my previous attorneys. You have gone beyond the call of duty to prove your capabilities of a team and I just wish I could myself employ a team as efficient and professional as you guys.
Michael I am sure you hear this often, but you have really have a brilliant and exceptionally capable team in your employ.
Thanks for all your hard work in getting my matter settled so I can move on with my life and get back to where I was before the accident.
Kind Regards"
B.S.
11 September 2019